Remove URLs from archived data
We have a case where PII-data was collected in the past, and discovered after the raw data was not available anymore for the period - how could you in best way remove URLs from archived data? 1 post -...
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Instead of one trigger fire for tag, multiple triggers are being fired with...
For below code run instead of one trigger, multiple triggers are being fired. 1 post - 1 participant Read full topic
View ArticleStop data collection on Matomo
Hi, I just implemented a tagg on GTM to follow mesurement on TV with Realytics tracking and since the data collection was stoped. The problem is coming from this code ? This is the code : Thanks 1...
View ArticleAccess denied for user 'wordpress'@'localhost'
Hello, After plugin download and activation everything looks fine but the historica data is not saved due to DB access issue. Is this a known issue? How to fix it? WP DB Error: [1044] Access denied...
View ArticleCronjob runs error due to outdated Mariadb?
I have set correctly the cronjob adn auto archiving, but I get the errors in the diagnostics and also the Load Data Infile warnings. Are we sure that Matomo is compatible with version 10.3.35-MariaDB...
View ArticleE_COMPILE_ERROR: Failed opening required 'shared.php'
Hi there, It seems that my Wordpress site experienced an error when trying to upgrade the Matomo plugin on June 1st, 2022. I first noticed there was a problem when trying to login to my dashboard and...
View ArticleError 403 manifest.json
Hi, I’ve updated my matomo to the last version and since yesterday all the UI is broken and I got the error Failed to load resource: the server responded with a status of 403 ()...
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Intallation error
error while installation An unknown error occurred while parsing the string definition: ‘{path.tmp}/templates_c’ 1 post - 1 participant Read full topic
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Error: Last Successful Archiving completion
Hello, We have got an issue with our Matomo analytics data. It is not recording data and there is some error. This error occurred after we’ve upgraded to PHP 8 on the server. Both error log and...
View ArticlePerformance Audit Activation Failure
I tried to Activate the Performance Audit Plugin and I get the following error PerformanceAudit plugin activation failed due to the following error: Node.js dependency installation failed due to the...
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Error in installation ( PHP 8.1.2 )
An unknown error occurred while parsing the string definition: ‘{path.tmp}/templates_c’ 1 post - 1 participant Read full topic
View ArticlePlanetScale DB Compatibility (on-prem)
Hello, I am interested in setting up Matomo on-prem using PlanetScale as the underlying MySQL database. PlanetScale does not allow you to disable SSL at all, does this mean I cannot use PlanetScale? I...
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Segment by time of visit
Hello, I wanted to report the number of user from the 1st of June to the 3rd of June from 5pm to 4pm. I wanted to know if it is possible, because I can segment it : But the filter don’t work, do you...
View ArticleMatomo 4.10.0 breaks WP/other plugin(s)?
Since update to 4.10.0 a few days ago, I get PHP Fatal error: Uncaught Error: Class 'WP_Network' not found in /.../ wp-includes/ms-network.php:34 on the wp CLI when Matomo and Real Media Library Lite...
View ArticleMissing data in exported file
I created new report from “Manage Reports”, but somehow the exported file was missing all data up to the time i created it. How can I get these data? 1 post - 1 participant Read full topic
View ArticleDisabling user logs and user profiles forces logout from Wordpress
Hey guys, anyone experiencing the same issue? Whenever I try to disable profiling and logging under Administration > System > Live Matomo asks me to enter my password, and after that, logs me...
View ArticleCannot login - "Error: token is not valid". Why?
Hello! I just did a fresh install of Matomo, turned on 2FA, and successfully logged in and did some initial administration of the site & generated a token to login from mobile. Suddenly, logging...
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Line breaks in mail reporting .pdf
Hello team, hello @heurteph-ei I noticed that texts can be cut off when using PDF files as mail reporting. Best P. 2 posts - 2 participants Read full topic
View ArticleMatomo fails to connect to MariaDB if SSL is enabled
Hello All, We are running Matomo on an Azure AKS infrastructure connected to an Azure MariaDB. Due to security requirements, we enabled Force SSL on our MariaDB with SSL v1.2 but since the change, the...
View ArticleDoubled root folder in path from CLI import
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