Bounce rate setting
Hello! How can I adjust the bounce rate? For example, so that the bounce rate is taken into account only if the site visitor leaves after 3 minutes? I’m grateful if anyone can give me a clue to this...
View ArticleError after upgrade to 4.10.1
Hello after updating matomo this morning i have this error ⚠ Warning: Unable to execute check for $MATOMO_URLconfig/config.ini.php: $DOC_ROOT/core/Http.php(607): Warning -...
View ArticleOpposition right notice error on Privacy Policy
Hey, I’m using Matomo since some months on the website that I create and on my page “Pivacy policy” there is a section called " Right of access, opposition and withdrawal" where I put the code that...
View ArticleManually changing custom_dimension_x fields to be unlimited length column
We are using an on premise installation of matomo (version 4.10.1). We have a requirement where we need the the custom_dimension_x columns to be of unlimited length. We have manually changed the...
View ArticleMigrations plugin fails: General error: 2006 MySQL server has gone away
I’m trying to migrate a matomo DB to a new server. As instructed I updated both instances to the latest version. I also stopped tracking on the source. First issue I had was not enough memory in php...
View ArticleIncreased server memory usage
Hello Matomo Teams! I changed Matomo from 3.X to 4.X and imported the logs via “import_logs.py”. The server memory usage appears to have more than doubled, while the DB memory usage appears to be...
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Error 403 al instalar matomo
hello friends, hope you could helpme I’m installing my matomo on my docker server and I get this error followed by welcome in the optional part Tracker status: Warning: 403Could not perform GET...
View ArticleEvents are not tracked as conversion
Hi, I use Google Tagmanager with Matomo. In Google Tagmanager I have created an event. When the user clicks on “Submit”, an event is sent to Matomo. The event name is “Submit form”. In Matomo, I have...
View ArticleSudden spike in overall traffic in Matomo, coinciding with drop in traffic in...
Hi everyone, I hope you’re all doing well. I’m encountering a very strange issue surrounding traffic data that I’ve not encountered before and I was hoping someone here may be able to help. I started...
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Matomo Tagmanager Events not tracked
Hi there, I have a form on our website. We have no thank you page, after “sent” the page is the same. These are the setting in Matomo Tagmanager Tigger: Form ID equals “form id” Tag: Tracking Type...
View ArticleStop data collection on Matomo
Hi, I just implemented a tagg on GTM to follow mesurement on TV with Realytics tracking and since the data collection was stoped. The problem is coming from this code ? This is the code : Thanks 1...
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Segmentation: referrer list not correct
Hello, if a specific url is segmented, the number of visits to the referrers are the same: Without segmentation: With segmentation: Matomo version: 4.10.1 1 post - 1 participant Read full topic
View ArticleData in Sales Report and Channel Grouping Segment differences
Hello, I am facing an issue while trying to understand which of my channel grouping is converting the most. In the Sales Report : I have for example 4 orders attributed to “Direct” channel. When I am...
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The API does not return any information for a given day when visitors = 0
Hello, I’m tracking the number of unique visitors on a segment of my website. In order to have a complete overview I want to know when we had 0 unique visitors for a given day. The problem is that the...
View ArticleEmail schedule and report period settings for email reports does not behave...
Hello, our report date to load by default in Matomo is set to the current month. That means when we are opening Matomo then we will see the report data of the current month in our dashboard and so on....
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Track multiple Domains on subdomain
I am trying to use Matomo on our Managed server with the following structure: http://matomo.domain1.com I want to track: domain1.com domain2.com I followed this:...
View ArticleAlaska and Hawaii (feature request)
When drilling down into the map (on the Visitors → Locations tab or even on the Dashboard) when you get down to the American state level, Alaska and Hawaii are off the map. I live in Alaska and it...
View ArticleTracking Issue: Data not getting collected in the goals section
My data is not getting tracked in the goals conversion section However it is getting tracked in the exit pages section I checked the triggers as well and they seem to be correct Please help me out...
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Difference in "searches"
Hello team, @heurteph-ei . I noticed a difference in the sum of searches in the Overview widget (246) and the Searches widget (185). The numbers refer to a past, processed day. In the visitor overview...
View ArticleEvent categories incorrect?
Hello team, @heurteph-ei . We noticed that event tracking is difficult to understand. There are 3 dimensions for events. We use this to track likes and comments on pages. Unfortunately, the 3...
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