AVG. TIME ON PAGE metric shows wrong values
Hello, In the Behaviour > Pages report the AVG. TIME ON PAGE metric shows very little values (just a few seconds) for all pages. The heartbeat timer is already enabled according to this guide:...
View ArticlePage urls parameters
Hello, We have page urls with parameters whose names vary with millions of possibilities Examples: /diverses-sources-d-energie.aspx?g_eb8cdd31_2494_412d_b9b1_8a01e2745eea=3 But it is the same content...
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When will "support Sec-CH-UA" be implemented?
The ticket “support Sec-CH-UA” has been closed. Is the implementation scheduled for 4.12.0? github.com/matomo-org/matomo support Sec-CH-UA Client Hints in addition to UserAgent opened 10:59AM - 26 Jun...
View ArticleInstallazione fallita su WordPress
Salve a tutti ho tentato di installare Matomo sul mio sito wp senza riuscirci. Il report ha generato una lunga sequenza di errori. Qualcuno può aiutarmi per favore? 1 post - 1 participant Read full...
View ArticleUnable to execute check for https://xxxx.com/config/config.php
We have matomo version 4.10.1 running on our server. When I logged in to check the status of the platform, I found a few issues termed as warnings and all of them are throwing the same error. “Unable...
View ArticleTracking Issue: Data not getting collected in the goals section
My data is not getting tracked in the goals conversion section However it is getting tracked in the exit pages section I checked the triggers as well and they seem to be correct Please help me out...
View ArticleConfig.ini.php file not getting reflected
Hi, We are currently running the Matomo as a container in AWS ECS. Now, I’m trying to update the config.ini.php file and get that pushed via Dockerfile. But for some reason the setup works in my local...
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Google Analytics Importer process not starting
Hi, I installed Matomo on-premise in a specially created subdomain, and installed the google analytics importer, configuring everything following the guide on the site:...
View ArticleInvalid origin error Matomo 4.10.1 on IIS
I was on 4.3.1 and was getting an error message of :Form security failed, please reload the form and check that your cookies are enabled, in every browser except safari Mac. Including Explorer and...
View ArticleTransition Page URL Report and "&" in URL
Hello Community, we have the problem that our CMS system generates URL’s that contain a “&”. Unfortunately, this circumstance prevents the API report “Transitions.getTransitionsForPageUrl” from...
View ArticleUsers still show as Pending despite being active users
New user here and new self-hosted install… On our System → Manage Users page, we see the Status of some of our users listed as Pending even though they have already become active users. Are they...
View ArticleError while injecting dependencies into Piwik\Twig:
Hello I have an instance of Matomo 4.10.1, which ran ok after installation Today the web UI throws an error and we see the following ## Error while injecting dependencies into Piwik\Twig: No entry or...
View ArticleMatomo visit counts not updating in incognito browser
Matomo Visitors not updating in incognito. Actions are getting updated in incognito mode. Matomo Version - 4.9.1 PHP - 7.3.33 MySQL - 8.0.28 1 post - 1 participant Read full topic
View ArticleMultiple tags are getting triggered in Matomo
Hi All, I am using Matomo 4.9.1. I have an event which has an allLinksClick Trigger. When I fire it the 2nd,3rd and 4th time the events gets triggered twice, thrice and 4 times respectively even...
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Github tracking (docs)
Hello I have some github repos that I use for documentation. I would like to have tracking for this documentation (in asciidoctor format), like numbers of visitors, timers and so on. I tried with...
View ArticleGeolocation causing Oops message after upgrade
Hi Recently upgraded to Matomo 4.10.1 on RHEL 7. Now I’m getting an “Oops” message in Admin section. When I disable “UserCountry” that errors goes away. Only to get an “Oops” message for “Visitor...
View ArticleError 404 again
Hi everyone, I contacted the support team where my matomo is hosted asking for help about the error 404 I´m getting. Failed to load resource: the server responded with a status of 404 () They couldn’t...
View ArticleNo support and multiple issues with app
Just wanted to say how disappointed we are in the support for this app. We spend nearly $1800 on the premium bundle and are having a multitude of issues with it. We can’t even offer it to our clients...
View ArticleFormularsicherheit fehlgeschlagen, ungültiger Ursprung
Fehler: Formularsicherheit fehlgeschlagen, ungültiger Ursprung. Wenn Sie zuvor eine Verbindung über https hergestellt haben, vergewissern Sie sich bitte, dass die Verbindung über eine sichere...
View ArticleErroneous count of unique visitors over a period
Hi there, I notice a problem with counting unique visitors. The number of unique visitors over a period is not identical to the cumulative number of unique visitors for each month. I find 187,120...
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