Where and how do I get support?
@kjfrankly wrote: How do I contact your support? I have a bunch of issues regarding user administration, sharing dashboard wont work, etc… Posts: 1 Participants: 1 Read full topic
View ArticleTracking eCommerce: ec_items problems
@Squidster wrote: Newbie alert! I’ve been banging my head against the proverbial wall, to try to get the server recognize my tracking request using the curl line below, but to no avail. I can’t seem...
View ArticleI want to install latest matomo version in an automated way with ssl based...
@anilkotapati wrote: I want to install latest matomo version in an automated way with ssl based connectivity to db. I don’t want to login to UI to give the db details and setup piwik. Is there a way I...
View ArticleMatomo dashboard login requires database writable
@Saqib_Ali wrote: Hi, We have configured matomo using cloud database having one writer and one reader instance. We have used one machine for tracking and one for dashboard access . Now if we connect...
View ArticleMatomo doesn't track ~20% of orders
@mson wrote: Hey everyone, our client tracks e-commerce conversions in his shop with Matomo (innocraft cloud solution). We noticed that roughly 20% of the e-commerce orders are not tracked at all. The...
View ArticleProblem with visitorId
@ubiqua wrote: Good afternoon, I have a problem when collecting information about the user. I know API...
View ArticleCloud: tracking url with double slash no longer working?
@mson wrote: Hello everyone, I encountered a really strange issue. For some part of the webshop of our client it required to track to Matomo on the server side (custom content tracking). This worked...
View ArticleOptOut iFrame not working...white space
@shadow2411 wrote: On all my browsers Firefox, Chrome + Chrome Mobile, Edge and IE the embedded Opt Out iFrame is not working…it´s only white space. Other iFrames from different sources are working...
View ArticleSecurity Issues on Matomo Application
@ariefdonie wrote: Hi, My Matomo has been successfully installed on my local server, but when I want to get my IP Public, my network administrator had a penetration test to the system and the...
View ArticlePerformance issue with Super User
@uragh wrote: We are using Piwik to track some intranet applications in our Company. Ever since we moved to Piwik 3.0, we notice that Piwik Portal is extremely slow(~40 seconds to load) only when...
View ArticleI need to support the issue registration issue
@long_huu wrote: I can not register my account. Please support me I am the director at dự án Swan Park (https://duan-swanparks.com/) Posts: 2 Participants: 2 Read full topic
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All websites dashboard not refreshing
@Seji wrote: Hi! All websites dashboard stopped refreshing a while ago. It’s not new to me as it happened from time to time but usually lasted a couple of days (I’ve been using Piwik/Matomo since...
View ArticleSetup new website for newsletter tracking only
@entraide wrote: Hi On the doc about measuring newsletter performance I read: To not bias your regular page views on your website with newsletter openings, we recommend tracking newsletter openings...
View ArticleVisitor profile issue
@mac wrote: When try to open modal Visitor profile I get this error: “Matomo encoutered an error: Class ‘Piwik\Plugin\Settings’ not found (which lead to: Class ‘Piwik\Plugin\Settings’ not found)” Any...
View ArticleHow to find which user have which websites linked to his account?
@Anup_Ranekar wrote: Hi, I want to keep track of Users and their websites. What is the best way to do it? Posts: 7 Participants: 2 Read full topic
View ArticleCron Job: Got invalid response from API request
@cloureiro wrote: Hello, I have a problem, that I already have found that some people had the same problem. However the solutions that solved didn’t work to me. I have Matomo (piwik) working for 2...
View ArticleMatomo not tracking any data
@ariefdonie wrote: So, what’s your solution? same thing happen to me, I think I’ve done everything right, and no error message both in matomo and my tracked website, but it won’t start counting....
View ArticleExcluding url parameters does not prevent them from being written in...
@abranscombe wrote: I have added URL parameters to the global exclude list based on How do I exclude URL query parameters from the URLs tracked, and from Pages reports? - Analytics Platform - Matomo....
View ArticlePage setup lost, no CSS formatting, inactive buttons
@hr135 wrote: I installed piwik on a shared server at my provider to monitor small websites. Everything worked fine for some years. I do not regularly check the statitics. When I now sign in to my...
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Report has data, but export is empty
@Matthijs wrote: Hello, When looking at Actions > Pages hierarchically, then looking at the row evolution of a single page, I can see the visits of the past weeks to that page. However when I try...
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