Error view access website id
@gpiero wrote: HI everyone Envirnment: Matomo: 3.3.0 MySQL: 5.6.15 PHP: 7.1.12 s.o. redhat7 Problem description Plugin heatmap and recording user, ‘piwikuser’ with view or admin acces on site id 1 if...
View ArticleWoocommerce not recording completed orders
@zumbador wrote: The woocommerce ecommerce plugin does not record completed orders. It seems to record completed orders as an abandoned cart. It tracks the prder when added to the cart however after...
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Overlay API Calls: Not working with View or Admin rights
@ThomasC wrote: Hi, Overlay-Api Call’s didn’t work with View or Admin rights (only with “Super-User Rights”): Scenario: Piwik-Account with view-rights (or admin-rights). Overlay.getFollowingPages...
View ArticleChange Checkbox behaviour of Opt-out
@hdemirocak wrote: Hi, I just implemented the Opt-out iframe for Matomo on our website. Right now, the checkbox is checked by default when you first visit the website saying you are being tracked and...
View ArticleHow to send a Heartbeat via HTTP Tracking API
@xipher wrote: Hi all! I am developing an open-source tool to send realtime data from Icecast and Shoutcast to Matomo. I would like to track when a user connects to a stream until he disconnects in...
View ArticleMatomo can not connect to database
@Servizi_Slovenia wrote: Hello, I am having this issue you can see here: http://www.autofficineinslovenia.eu/piwik/ Cannot connect to the database: SQLSTATE[HY000] [2054] The server requested...
View ArticleMatomo version: 3.3.0 - Visitor logs present but Reports not generated
@shankeraditya wrote: Hello. We are on Matomo version: 3.3.0. Our matomo installation randomly stopped generating reports for user visits March 29th onwards. It is however generating visitor logs...
View ArticleError while installing matomo
@eavinash1983 wrote: Getting below error while installing Matomo. It occurs during the System Check step of the installation wizard. Matomo encoutered an error: Maximum execution time of 30 seconds...
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Twice the visits in Matomo 3.4 v.s. 2.16.5
@fatica wrote: Hi all, We are unable to upgrade to 3.4 until we get a resolution on this topic, or even a hint of what is causing Matomo 3.4 to track twice the number of visits as Piwik 2.16.5. Our...
View ArticleThe Missing piwik.log File
@Kiusau wrote: I am still (see Cookie Opt-In, Opt_Out Checkbox Dysfunctional) trying to discover the source of an internal server error created when users check or uncheck the opt-in/opt-out toggle...
View ArticleError Message Data integration
@TinoBaumgart wrote: Hello, I have the following error message in the matomo system: Unexpected files were found in your Matomo installation. Please delete these files to avoid errors. <– File to...
View ArticleA Still Unsolved Internal Server Error - Add-On Domain Installation?
@Kiusau wrote: Might it be that Matomo does not know how to handle Add-On Domains? The Internal Sever Error that is created when a user checks or unchecks the opt-in/opt-out checkbox for accepting...
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Opt Out not working in IE 11
@SebastianW wrote: Hi, we included the opt-out iframe in our portal: <iframe style="border: 0; height: 200px; width: 600px;"...
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Visitor log count of visits does not agree with Page Views
@fatica wrote: Hi, We are investigating under-reported visitor numbers in Piwik 2.16.5. The Visitor log shows 3 visits while the Actions -> Pages report shows 2. Clicking on the row to view the...
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Matomo 3.4 installation error, caused by FileIntegrityCheck?
@flashback wrote: Installation of Matomo 3.4 in my local LAMP environment works fine. But installation of the same zip-file in a shared hosting environment failes. The first step (systemCheck) ends up...
View ArticleCan I use the PHP tracking API to detect bots?
@olleharstedt wrote: When getting visitor id using the Piwik PHP API tracker, often it seems like the visitor id is not saved in the Piwik database (which can be checked using the HTTP reporting API...
View ArticleLess pageviews in top paths than in campaigns
@E111 wrote: Hi! I have a campaign link on a startpage A going to page B. I compare it to Top paths. I look in Top paths for interactions starting on the startpage A and then goes to page B. The...
View ArticleAll IPs end with 0 in visitor log
@olleharstedt wrote: Hi, For some reason, all IPs in the visitor log ends with 0. Is this correct behaviour? I’m wondering if this could be the reason why the visitor id is different from Matomo and...
View ArticleUsing Matomo to track campaigns and outlinks
@Vostro wrote: I have piwik/matomo server installed in our production as well as my local environment. Basically I have 2 requirements - Track campaign using pk_campaign and pk_kwd, currently I see no...
View ArticleReporting API and XML bulk request result
@marsman wrote: I’ve tried to use the reporting API with API.getBulkRequest nesting 2 different simple requests and format XML. The XML response contains a row element for each of these nested...
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