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Tracking does not work right

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@suportgc wrote:

Hello good afternoon.

Would you help me ?

I configured the plugin in my sites and the cod is not working.

It works only on 3 sites
2 wordpress and 1 osticket.

I wanted your help to get it right.

I have a WHMCS system and I need it to work on it.

And also other wordpress and do not work

PS: I use HostGator server and I did not find where to hit mod_securyt

see

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See goal conversions in real-time

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@olleharstedt wrote:

Is it possible to see goal conversions in real-time, in admin interface or with any API? How long do I have to wait otherwise to see goal conversions for today?

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Join user id with custom dimension in report

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@olleharstedt wrote:

Hi,

We’ve added a custom dimension to our Piwik system. Now we’d like to see the connection between visitors/users and this dimension. Is it possible to create or see such a report? Or using the HTTP reporting API? And not only for one known dimension value, but more like a SQL join.

Thank you,

Olle

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WP-Piwik 1.0.19 was not able to get sites with at least view access

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@florian1 wrote:

I set-up Matomo from scratch on my new blog and everytime I get this error message:
"WP-Piwik 1.0.19 was not able to get sites with at least view access:"
I’ve completely reinstalled Matomo and created multiple users, to which I granted view access. Double checked the auth token, nothing helps.

Is this a common bug or problem? What can I try to solve this issue?

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Slow loading - php spends 58s waiting

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@pierreozoux wrote:

I’m using the latest fpm docker image.
and there is something strange: here are some loading time from my browser:

index.php?module=Dashboard&action=embeddedIndex&idDashboard=1&idSite=1&period=day&date=yesterday&showtitle=1&random=2038
89 ms
index.php?date=yesterday&module=Live&action=widget&widget=1&idSite=1&period=day
138 ms
index.php?date=yesterday&module=Referrers&action=getSearchEngines&widget=1&isFooterExpandedInDashboard=true&viewDataTable=graphPie&columns[]=nb_visits&columns_to_display[]=nb_visits&idSite=1&period=day
175915 ms
index.php?date=yesterday&module=DevicesDetection&action=getBrowsers&widget=1&idSite=1&period=day
175941 ms
index.php?date=yesterday&module=UserCountryMap&action=visitorMap&widget=1&idSite=1&period=day
117700 ms
index.php?date=yesterday&module=VisitsSummary&action=getEvolutionGraph&columns[]=nb_visits&columns[]=nb_uniq_visitors&columns[]=nb_pageviews&columns[]=nb_keywords&widget=1&columns_to_display[]=nb_visits&columns_to_display[]=nb_uniq_visitors&columns_to_display[]=nb_pageviews&columns_to_display[]=nb_keywords&forceView=1&viewDataTable=graphEvolution&idSite=1&period=day
58650 ms
index.php?date=yesterday&module=Referrers&action=getWebsites&widget=1&idSite=1&period=day
58598 ms

So it looks like, there is something that prevent php to execute during ~58s.

I have the cron activated, the dashboard generation is off. I moved MySQL to SSD, it doesn’t help. I checked mysql, and it looks like idle. The server cpu, memory and swap are fine.
I put the site behind a login wall, to see if somebody was maybe hammering some endpoints, but didn’t change anything.
I tried with the apache version of the docker image, still the same.
I also tried the nginx config recommended, no luck.
I cleaned the database of data older than 6months (now the db size is ~600MB).

I activated custom variables, and conversion tracking some months ago, so this could be it?
But where is this php spending time? And why 58s? It looks like a timeout to me, but actually, I get the result after 58s.

If you could tell me how to activate more logging, I’d be really happy!

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Mamoto Unbelievably slow!

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@MarkG wrote:

I just installed Mamoto and when i did a speed test I found that Mamoto is taking 11 seconds to load. WTF?
That’s unbelievable and totally unacceptable.
When I looked at the results further it seems that most of that time is waiting for mamoto to respond.

Given that everything is coming form the same server and everything else loads in milliseconds mamoto’s pathetic performance needs an explanation and a fix.

Anyone know how to speed up[ this snail?

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What's the minimum amount for a goal conversion?

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@olleharstedt wrote:

We tried testing goal conversion for 0.29 EUR using the PHP API. It seems to not be registered (checking one day later to make sure it’s not only in the Live widget), but we have other, bigger amounts working. Is there a minimum amount for a goal conversion?

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How to confirm that a PHP API goal conversion was registered?

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@olleharstedt wrote:

This is a question about the internal database structure of Piwik. After using the PHP API to register a goal conversion, how can I check in the Piwik database that it has been successfully recorded? Which table should I look in, or which SQL should I use? Is this documented anywhere? We are having some problems understanding the reports, and a lot of goal conversions are lacking.

Grateful for any help.

Olle

EDIT: OK, I found this document: Database schema: API Reference - Matomo Analytics (formerly Piwik Analytics) - Developer Docs - v3 Will have a closer look, but any tips would be helpful, too.

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How to get a conversion row from idvisitor

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@olleharstedt wrote:

idvisitor in table prefix_log_conversion is saved as binary. Checking the Piwik PHP code, it seems like the function bin2hex is used to convert the id to the correct database format. Is there any way to do this in SQL? Something like

SELECT * FROM prefix_log_conversion WHERE idvisitor = SOME_FUNCTION('1e679b5b8f2');

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`log_conversion` is empty for this week but has data from last weeks

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@olleharstedt wrote:

I really don’t understand the Piwik database structure. Help me out here. log_conversion is totally empty for this week, but I find loads of data from last weeks, which must mean that our PHP API integration works fine. Is log_conversion only populated at specific date? Where else can I find the “live” conversion data?

EDIT: Sorry, problem on our side. We switched server for the Piwik software and forbid http without https. But the Piwik PHP API could also be set to follow redirects. I’ll report that as a bug.

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Detect matomo version number with php

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@gax wrote:

I am looking for a way to find out the current version number of the installation in a separate PHP script (identical Documentroot). Any ideas?

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Field X doesn't have a default value

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@Saqib_Ali wrote:

Hi ,

We have following errors in our logs:
Error in Piwik (tracker): Error query: SQLSTATE[HY000]: General error: 1364 Field ‘visit_exit_idaction_name’ doesn’t have a default value

Error in Piwik (tracker): Error query: SQLSTATE[HY000]: General error: 1364 Field ‘config_pdf’ doesn’t have a default value

Have read following links but there is not mentioned why this is happening and in which particular scenario:


Do you have any idea what could be the possible reason ? or how to recreate the scenario ?

We have piwik 2.10 and MySQL 5.6 .

Thanks

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No transfer of shopping cart contents

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@kdgw1 wrote:

Hello,

Magento 2.2.2
Henhed_Piwik
Matomo 3.3.0

Tracking works until the shopping cart, but the checkout does not transfer the data and the shopping cart is empty.
It’s not always like that, sometimes it works.
Does anyone know the problem and has a solution?

Best regards
Klaus

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Request to marketplace fails

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@SwissreSupport wrote:

@Nitesh I am having the same issue in Piwik 3.2.0 version. Even after modifying the files as you mentioned the error persists.

The error log displays the below message: [Tue Feb 20 12:46:52 2018] [error] [client 10.54.21.40] Error in Piwik: There was an error reading the response from the Marketplace: Please try again later., referer: http://piwik-test.swissre.com/piwik/index.php?module=CoreAdminHome&action=home&idSite=1&period=day&date=today

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/opt/piwik/plugins/QueuedTracking/Queue.php(86): Warning - Invalid argument supplied for foreach()

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@lgwapnitsky wrote:

Receiving the following on latest version of Matomo (3.3.0)

/opt/piwik# ./console queuedtracking:print-queued-requests --queue-id=1
Showing requests of queue 1. Use --queue-id=1 to print only information for this queue.
WARNING [2018-02-21 19:50:11] /opt/piwik/plugins/QueuedTracking/Queue.php(86): Warning - Invalid argument supplied for foreach() - Matomo 3.3.0 - Please report this message in the Matomo forums: https://forum.matomo.org (please do a search first as it might have been reported already)
array (
)

Just set up redis clustering, but not sure if related.

Thanks

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Nothing is registered

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@Yanis wrote:

We installed matomo yesterday on our new site and got the all clear from the system check up. No errors found.
We installed the tracking code using the plugin for Subrion CMS, and looking at the source code of the pages, the tracking code is there, in the right place, on all pages.
We then asked a number of friends from all over the world to visit the site, and just have a look around, proof read articles etc. Expecting these visits to show on the dashboard.
Now, 24 hours later, it still tells us that there are no visits and shows no visits.

Has anybody any idea what could be causing this. It is vital that we get this going, soon…
Thanks
Ian

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Piwik/Matomo Backend doesn't load on fresh install, lots of random JavaScript errors

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@blop-technologies wrote:

Hello,
I tried several times installing Matomo on my VPS, but the backend doesn’t load, there are always jQuery errors “$ is not defined” appears at least 3 times, and others (missing “}”, missing “:”, whatever) appear randomly. I am using Nginx but I am a newbie on this webserver. Can you help please ? It probably has to do with some fastcgi permissions or PHP fpm sockets but I don’t get how it has to be done.

The URL is https://www.stats.[mysite].net and here is the block in my sites-available conf file:

location ~ .php$ {
try_files $uri =404;
fastcgi_split_path_info ^(.+.php)(/.+)$;
fastcgi_pass unix:/var/run/php7.0-fpm-[mysite].sock;
fastcgi_index index.php;
fastcgi_param SCRIPT_FILENAME $document_root$fastcgi_script_name;
include fastcgi_params;
}

Thanks in advance

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Matomo 3.3.0, Administration, Websites, Manage keeps loading

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@DTP2 wrote:

Updated to Matomo 3.3.0 and in the Administration, Websites, Manage menu it shows, you have access to ? websites and it keeps on loading data without showing anything.

php.ini memory limit is + 300MB, completely re-installed with new, empty database and problem persists. Searched forum, but can’t seem to find anything.

Can anyone help?

42

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Report tables are NOT generating!

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@web_tester wrote:

Hello,

I am working with Matomo. (Around 100,000 visits per day)
Matomo version: 3.3.0
MySQL version: 5.5.57
PHP version: 5.6.30-0+deb8u1

Problem:
Some tables of Piwik were marked as crashed and … finally repaired.
After this issue, I had some strange report tables, (attached picture, left side)
Then I removed the report tables, and force the Matomo to regenerate it.
The strange point is that the reports for 2017-08 and 2017-07 are missing.
In another action, I invalidated the reports for last year (using invalidate plugin). but still missing some reports.
(attached picture, right side).
I checked the ‘piwik_log_link_visit_action’ table, and it contains the data for the mentioned period.

Are there any tools/scripts/tests to be sure that stored data are correct and there is no data conflict?
Especially in piwik_log_visit, piwik_log_action, and piwik_log_link_visit_action tables.

Do you have any idea, experience or suggestion?
Thank you in advance for your kind attention and supports.

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Change "all website dashboard" content

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@burbanek wrote:

Hello,

I want to change the content of the “all websites dashboard” and want to add “distinct users” or “downloads”.
Is it possible to select the columns who will be displayed?

Thanks a lot!

Best regards,
Björn

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