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Location problems

February 25, 2018, 1:31 am
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@Yanis wrote:

We finally got Matomo going (thank you Lukas!), but still have a serious problem in the sense that it doesn’t determine the location of our visitors. Everybody seems to be located in San Jose, USA, and have the same IP address. As this location is the location of our server, we asked them if there was a problem on their side. the answer was pretty swift, and not so friendly.
"it appears that the original issue reported is related to a 3rd party application, for which we are unable to offer additional technical assistance"
So, has anybody any ideas how we can avoid the whole world population being located in San Jose?

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LoginLdap (v4.0.3) / Warning - ldap_bind()

February 26, 2018, 12:34 am
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@elisa1 wrote:

Hello!

I installed Matomo 3.3.0 and the LoginLdap Plugin, v4.0.3.
The Ldap Plugin works fine, nevertheless, the following warning appears each time a user logs in:

WARNING: /var/www/htdocs/piwik/plugins/LoginLdap/Ldap/Client.php(91): Warning - ldap_bind(): Unable to bind to server: Inappropriate authentication - Matomo 3.3.0

A colleague and me, we checked the LDAP Settings and couldn’t find an error.
Has anyone an idea what is wrong here?

Thanks in advance.

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What is tmp/assets/asset_manager_core_js.js?

February 26, 2018, 7:38 am
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@FR90 wrote:

Hi all,

Last friday, my web application piwik went down ! I restored the directory web/html in the previous night situation, and all come back fine !
I searched the difference between before and after the restoration. It seems the file tmp/assets/asset_manager_core_js.js was missing just before the restoration.
What is the function of this file ? and what can be the origin of its lost ?
I already had exactly the same problem, one week before (friday too), at about the same hour.
I still have 4 days to prevent the next occurrence :slight_smile:
Thx for your help

FR

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Country Detection Problem: Assign all my visitors to France.

February 26, 2018, 8:30 am
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@moiwillys wrote:

Hello
I have a serious problem.
I installed matomo on my server everything works fine but he says that all my visitors come from France. While the target country is Burkina Faso and 90% of visitors come from Burkina Faso. I do not know why matomo attribute them to France.
Can you guide me on what’s wrong?

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Heatmap/session recording ignoring port

February 27, 2018, 12:27 pm
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@ToneMNguyen wrote:

Hey guys,
We noticed when viewing our heatmaps or session recordings, when the program goes to fetch the css files and images, it seems to leave off the port number. We are unsure if this is a bug or if matomo only supports site hosted on port 80. Thanks in advance!

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Login with iOS app returns a "protocol error"

February 17, 2018, 12:25 am
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@bucher wrote:

I want to use the iOS app on my iPhone 6 (iOS 11.2.5).

I get an error (see picture below) whatever user I try to login with, even with anonymous.

On my site I run SSL with Let’s Encrypt. My hosting provider checked the SSL settings, it is ok.

Login with the mobile browser Safari on iOS works fine, so I assume the issue is not with the user credentials or permissions.

fullsizeoutput_27d
fullsizeoutput_27d.jpeg750x1334 114 KB

The error logs on the server record no entries after the login attempt.

Thanks für any help.

Regards.

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Is it possible to restrict information in the Visitor Map widget?

February 28, 2018, 11:21 am
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@mrsfalcon wrote:

I’ve got a visitor maps widget for public viewing. I would like to prevent users from clicking on dots and getting the error message “Error: You do not have enough permission to access the segment visitorId”. Is it possible to keep this data out of the widget? I looked but couldn’t find any configuration options.

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Nb_users not returned from range date

February 28, 2018, 11:35 am
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@Mailforge wrote:

Hi there Matomo team.

Im currently setting up some tracking on our platform, and ive run into a problem with the Reporting API.

Ive set up matomo to track opens in my email campaigns with the use os User ID´s and custom dimensions.

So when im trying to pull a specific custom dimension, i want to see unique user id´s. All this works fine, but something funny is happening when i enter dates for my period which is set to Range.

I have 2 cases where an email is sent 2018-02-27:

  1. If i set my date range to (2018-02-27,2018-02-28), then it returns the nb_users as it should.
    Return data:
    https://i.imgur.com/s6PIoqp.png

  2. But if i now change the range to (2018-02-26,2018-02-28), which is 1 day before my campaign is sent, then the return data is very different, and its missing nb_users. I need the unique user id count.
    Return data:
    https://i.imgur.com/jLnUWv5.png

The return data changes a lot by this small date change. What can i do to fix this? Ive already enabled the unique visitor option for ranges in my config, which didnt do anything to this case.

Thanks,
Jesper

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Deferred js loading with Matomo Code

March 2, 2018, 8:45 am
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@WideCircle wrote:

Hi there!
I’m kind of confused.
I use both Inspectlet and Matomo on my site.
Code for both of these are in a javascript file that also contains jquery and more so it’s quite heavy. I defer load this js-file with the Google recomended way like so:

<script type="text/javascript">
			function downloadJSAtOnload() {
			var element = document.createElement("script");
			element.src = "<?php bloginfo('template_directory'); ?>/defer.js";
			document.body.appendChild(element);
			}
			if (window.addEventListener)
			window.addEventListener("load", downloadJSAtOnload, false);
			else if (window.attachEvent)
			window.attachEvent("onload", downloadJSAtOnload);
			else window.onload = downloadJSAtOnload;
</script>

My problem is that my statisitcs doesn’t seem to be correct in Matomo.
Some visits are reported as 1 sec in Matomo but in Inspectlet they are complete sessions with visits to subpages and all. I do see this because they are connected to a “campaign” variable in a specific mail.

Any idea as to why this is happening?
Is it not a good solution to use the Matomo code in a defered loaded file?
As I mentioned it’s quite heavy - 150kB or so so it take some time to load…

Best, Niklas

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Got an error from unknown thread

March 5, 2018, 1:24 am
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@Saqib_Ali wrote:

Hi ,

We have following errors in MySQL log :
[ERROR] Can’t create thread to handle request (errno= 22)

[ERROR] C:/MySQL/Program Files/MySQL/MySQL Server 5.6/bin\mysqld: Incorrect key file for table ‘ndows\SERVIC~2\NETWOR~1\AppData\Local\Temp#sql7e4_11937d9_2.MYI’; try to repair it

[ERROR] Got an error from unknown thread, …\mysql-5.6.14\storage\myisam\mi_write.c:226

And following errors in PHP log:
Error in Piwik (tracker): SQLSTATE[HY000] [1135] Can’t create a new thread (errno 22); if you are not out of available memory, you can consult the manual for a possible OS-dependent bug

Does anyone know the reason ? We have 50 GB free disk space .

We have Matomo/piwik 2.10 and MySQL 5.6

Thanks.

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Detecting city GEOIP is not working

March 5, 2018, 3:18 am
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Try to Track ECommerce in custom platform

March 5, 2018, 9:35 am
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@Squidster wrote:

I’m trying to embed eCommerce tracking in my customer marketplace platform. I have tried the sample addEcommerceItem, trackEcommerceOrder and trackPageView, and it worked once, last week.

This week, I tried to expand it, the code no longer worked; i.e. there is no more update. Anything wrong with the code below?

Each item is like this:
{“id”:745,“name”:“Gloink - Samsung MLT D116L Compatible Toner Cartridge”,“category”:1,“price”:11200,“quantity”:“1”}

                r.matomo.forEach(function(item) {
                    _paq.push(['addEcommerceItem',
                        item.id,
                        item.name,
                        item.category,
                        item.price/100,
                        item.quantity
                    ]);
                });  

                _paq.push(['trackEcommerceOrder',
                    "ABCD1234", 35, 30, 5.5, 4.5, false
                ]);  

                _paq.push(['trackPageView']);

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How do matomo calculate the unique pageviews in VisitsSummary module,Why the percentage of unique pageviews in pageviews is significantly reduced In matomo 3.2.0

March 7, 2018, 6:47 pm
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@jhttt2007 wrote:

How do matomo calculate the unique pageviews in VisitsSummary module?
Why the percentage of unique pageviews in pageviews is significantly reduced In matomo 3.2.0

eg:
I found In the same number of pageviews
the percentage of unique pageviews in pageviews is 83% in matomo 2.1.6
the percentage of unique pageviews in pageviews is 28% in matomo 3.2.0

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Can't find all the pages of the site with segment option

March 8, 2018, 5:48 am
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@Nico75 wrote:

hello,

i try to create a segment, and in action page title , i can’t find all the page of the site, i just have a short list of them.

do you have the same pb ? do you know where is the problem?

thanks for your help

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Please Help Me!

March 8, 2018, 6:43 pm
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@jhttt2007 wrote:

How do matomo calculate the unique pageviews in VisitsSummary module?
Why the percentage of unique pageviews in pageviews is significantly reduced In matomo 3.2.0

eg:
I found In the same number of pageviews
the percentage of unique pageviews in pageviews is 83% in matomo 2.1.6
the percentage of unique pageviews in pageviews is 28% in matomo 3.2.0

what is the main configure to effect the unique pageviews’Calculation？

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Is Piwik version(2.12.0) compatible with MySQL version5.7.x?

March 8, 2018, 11:07 pm
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@m0nch1 wrote:

Hi There.

I’m using Piwik(Matomo) version (2.12.0) and working with my web service.
(MySQL version is (5.1.73))

Please teach Piwik version(2.12.0) compatible with MySQL version 5.7.x?

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Get all ScheduledReports

March 9, 2018, 7:43 am
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@Dmitriy_Deineko wrote:

I saw API about this module and find the method : ScheduledReports.getReports

And in this method I need to add some parametres:
idSite = ‘’, period = ‘’, idReport = ‘’, ifSuperUserReturnOnlySuperUserReports = ‘’, idSegment = ‘’

But how I can get all my reports?I dont know how many reports I have and which **idReport ** they have.

So, give any solution please.

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High pagehit [50M+/month] Installation Redis Cache Bottleneck

March 9, 2018, 10:52 am
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@fkaufmann wrote:

Hi everybody,

we run a load balanced Matomo Installation with more than 50M Page hits per Month.

We have set up a separate Redis Server Instance for Tracking Request Queing as well as a Cache Backend as described in How to configure Redis as a shared cache in a load balanced environment? - Analytics Platform - Matomo

Just recently we noticed that the Network Link of the Redis Instance can become utilized with more than 100 MB/s outgoing data and ~ 2 MB Incoming data. The Redis Instance becomes a Bottleneck in the System.
If we move from a shared Redis Cache to a File based Cache Backend the Link saturation immediately dropps significantly

Is this normal that it needs to cache this much data and are there any suggestion to improve this setup ?
What are the Drawbacks to using file caches on every loadbalanced tracking request server against the recommendations of the faq ?
Would it help to chain in the file cache (array -> file -> redis-server) in the chained setup ?

Thank you very much in advance for any tipps.

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Error 403 on website settings in matomo

March 10, 2018, 4:29 am
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@Amrita_Mitra wrote:

Hi,
If a user has admin access in Matomo Analytics and clicks on website settings, it shows error 403 - forbidden. On clicking on manage website, it takes forever to load. I have latest version of Matomo installed in my server. Is it a Matomo issue ? How to resolve this ?

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About Chinese GBK coded search words cannot be read

March 10, 2018, 6:46 pm
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@Jiao wrote:

Hi, Chinese GBK code search words display chaotic code, do not know whether this problem can be solved? We have tried our own coding, but the program has completely negated our newly added code. Do we know if we can solve the problem of Chinese GBK encoding search word garbled?

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