Tracking UID changes upon IP network
@Vanoshan_Ramdhani wrote: We have an Android and iOS platform where we the UID tracking is changing upon IP network change. For example if the user logs on to a WIFI network in the mall and then logs...
View ArticleArchiving fills all available disk-space
@x-up wrote: Hello! I need some advice please as I have tried all hints which I found online so far. I am running several matomo-instances on different hosting packages and on dedicated servers for a...
View ArticleEmpty or invalid response 'PHP Notice: Undefined index: class when archiving
@bifroest wrote: Hello There i am using Matomo version 3.13.4 with PHP 7.2 and everytime i start the archive job console core:archive i get the message WARNING [2020-04-14 15:05:48] 26490...
View ArticleMultiple visit ID for same User
@isy wrote: Hi I am using Matomo in a Single Page Application (with Angular). When I initialize Matomo, I generate a UUID / or retrieve it in the localStorage to set the User ID. ex : // Init...
View ArticleMatomo and Geolocation, getting the location wrong from my Linux-machine
@Ingo_E wrote: Hello, I am using matomo, the latest docker image (Docker Hub) . Matomo = 3.13.4 Setting it up according to the wizard. But here seems to be something wrong with the ‘Visitor map’ ,...
View ArticleGenerating old reports after importing old reports (back to 2005)
@fun.tastico wrote: Hello I’ve “refilled” Matomo with old data (back to 2005) from different logs (by calling Tracking-API with “cdt” parameter for the correct date/time) Then I invalidated all...
View ArticleMore pages by this visitor are not displayed(More than 500 pages)
@Becky_Chen wrote: I am running piwik 3.5.1 and I would like to get more than 500 actions/ pages rows displayed. Following the instructions of the faq , I added in the config.ini.php file [General] ;...
View ArticleZendguardloader
@PROMES wrote: I am using Matomo with PHP 7.2. When cron starts I get this message: Failed loading /usr/local/lib/ZendGuardLoader.so: /usr/local/lib/ZendGuardLoader.so: undefined symbol:...
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Segment based on Event Category filters are not working
@Narayana_Rangarajan wrote: Hi Team, I tried using segmentation on my records based on event category start with and contains. It is fetching the wrong records. Please find the rule and result:...
View Article[Solved] - IIS log import- lines not tracked
@toto wrote: Hello, I try to import IIS log from the CLI. I’m facing this error : The following lines were not tracked by Matomo, either due to a malformed tracker request or error in the tracker The...
View ArticlePHP Version change causes "server gone away" error
@Davidpwhelan wrote: Server change from PHP 7.1 to 7.3. After the change, I started receiving this cron job error: ERROR [2020-04-18 16:29:04] 2491262 Got invalid response from API request:...
View ArticleCoreArchiver throws Error in lin line 27
@MMSchloesser wrote: Hi. From time to time i get some errors from a running archive-cronjob. It seems there is something wrong with target website but it’s not. The cronjob runs every hour for about 1...
View ArticleCannot log PDF download - Matomo returns 406 status
@Brett wrote: I’m using Matomo 3.13.4 and cannot track a linked PDF download. Matomo reports other Wordpress (php-generated) page activity completely and correctly as far as I’ve seen. Campaigns...
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"Users" metric disappears in Overview when Period = date range
@KALLIAK wrote: Hello! There is some strange behavior of Overview page and widget. When I choose period from [day, week, month, year], “users” metric is there: Users727×835 43.5 KB But when I choose...
View ArticleMissing file API.php in installation zip file causing error in dashboard
@grantr wrote: Hi, after extracting and uploading (in BINARY format through Filezilla) the latest zip file contents, I ran the installation. On the installation page, among all the green ticks on the...
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GeoIp2 no more location detection after update
@Pman_Hermann wrote: GeoIp2 no more location detection after update to Matomo 3.13.4. Error since 06.March. I have the free access at Maxmind. not happened when I copy the GeoIp2-City.mmdb into the...
View ArticleMatomo behind NginxWeb and NginxApp (Unit)
@chrmah wrote: Hello, I try to install the current version of Matomo in our Nginx/Unit-Stack. I got an error message, but it is not possible for me to find the problem. After success installation i...
View ArticleUrgent: Track event function additional value support
@Narayana_Rangarajan wrote: Hi Team, In track event, Can we add additional values/attributes? PS: I want to see data in Behaviour -> Events and custom variable/dimension will not be useful If not...
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Metrics in User Ids report and User Profile does not match
@KALLIAK wrote: Hello! Strange mismatch of metrics happens often and often with our instance. In User Ids report for e.g. user_id = 195375 there is one data (2 visits), but when I click on View...
View ArticleGuidance on digging down into archiving errors
@trusteddigital wrote: Every hour running my archiving cron job I get a selection of errors like at the bottom of this page. I’ve changed these values in global.ini.php minimum_memory_limit = -1...
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