Matomo Setup Wizard Issues
Hello! This is my first shot at installing Matomo on a fresh FreeBSD server. After getting past a whole host of install issues (probably due to my lack of PHP experience more than anything) I can’t...
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Large number display problem in app
I thought I mentioned this before maybe a year+ ago but can’t find it the post. Large numbers are still not being displayed correctly in the app. They need more space....
View ArticleNumbers differ -> report: Acquisition -> All Channels -> Campaigns vs....
Hello, the numbers in the two reports Acquisition -> All Channels -> Campaigns versus Acquisition -> Campaigns differ for a website I supervise. I expect the numbers in both reports to be the...
View ArticleMatomo is not tracking social media traffic to website reliably
Hello, we’re using a self hosted Matomo instance. Version numbers as below: Matomo version: 3.14.0 MySQL version: tba PHP version: tba We are measuring far lower number of visits coming from our...
View ArticleClearing old error messages
I am getting below message because I had some proxy errors when I first tried to install the plugin: Failed to download plugin from...
View ArticleMarketing Campaigns Reporting (Matomo Plugin) leads to critical error
After Upgrading Matomo Analytics for Wordpress to 1.3, the entire wp-admin section is broken (the classic “critical error” screen shows up). The website itself get’s displayed without any errors, only...
View ArticleAuto archiving on docker
Hi, I’ve installed the docker version of Matomo but I didn’t exactly understand how to proceed. Do I have to do it from the host or from the container with sudo docker exec -it matomo_comp_app_1...
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How to disable some functions in Matomo.js
Hello, is there any correct way to disable two functions that are located in Matomo.js file (in order to prevent them being called from front-end) The functions: https://i.imgur.com/ojMr9Jc.png917×490...
View ArticleHow to manage tracking links
I try to set tracking links to see result inside Matomo. How to manage this? https://www.mydomain.com/?utm_medium=logo_image1&utm_source=custom-blog&utm_campaign=HomePage How to manage such...
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Week period dates were not shown right position in graph
week period dates were not shown right position in graph aaa1366×768 84.5 KB element.style { text-align: left; position: absolute; width: 110px; height: 11px; left: -33.9423px; 1 post - 1 participant...
View Article✋ Pulling Data out of Matomo?
How can I initiate a simple data request and return the value of a variable, so I can save it? For example, how would I simply output the Visitor Profile ID - so we can ultimately push it into our...
View ArticleMatomo stopped reliably tracking data after switching to WordPress alt cron
I’m hoping someone can help me even though I’m not a technical person. My self-hosted Matomo was tracking my WordPress site just fine until I started having problems with the WP scheduler. A technical...
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GeoIP2 plugin issue in Matomo
Hello, We have Matomo 3.12.0 setup on my environment. We are using GeoIP2 (php) plugin for the location tracking from visitors. but we have an issue here, some of the users are browsing from their...
View ArticleIs it possible to extract BDD dump from Matomo Cloud?
Hi, Is it possible to start with a cloud offer and then move to on-premise? what is the procedure to export the data from reimport on new on-premise platform ? Thanks 1 post - 1 participant Read full...
View ArticleWordPress plugin didn't work
Hello. I am Amelia. My WordPress plugin Didn’t work properly. Some of my post data is showing outside the post. can somebody tell me what is the problem? 2 posts - 2 participants Read full topic
View ArticleMatmo (Piwik) went down
Hello Team, We have Matomo which is running on 3.12.0 version. we have upgraded feb 2020. From that time onwards no issues. But today suddenly application was not able to access. It was keep on...
View ArticleAn error occurred - {path.tmp}/cache/tracker/
Hello, i am using the newest Matomo version. It works normally all until to 8.9. Since yesterday I have these error An error occurred An unknown error occurred while parsing the string definition:...
View ArticleNumber of visits per IP address widget is missing
Was using version 3.13.6 but installed version 3.14.0 today from softaculous on a different server. No longer have access to the widget for number of visits per IP address with the new installation. I...
View ArticleServer side tracking: same Browser/anonymized IP ---> but different Visitor...
I have activated: Anonymize Tracking Data: 2 bytes (recommended) Also use the Anonymized IP addresses when enriching visits: Yes I have two computers with the exact same configuration (OS, browser,...
View ArticleInvalid utf8 character string in idvisitor
I’m seeing hundreds of the errors below (three examples) in the mysql slow log. I use redis and the queue is getting excessively long and I think these are causing it. How can I fix it. I’m currently...
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