Fresh install, 4.0.4, white screen
I’m not able to see the installation screen, but seeing a white screen instead. nginx’s access logs show that it has responded with HTTP 200 so I’m lost as to where to troubleshoot next. 1 post - 1...
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Missing format=php for connecting with API - needed by piwik-dotnet-api
Hello, is this normal that format type “php” has been removed from latest matomo 4.x version? I’m connecting to matomo using c# library from here: GitHub matomo-org/piwik-dotnet-api Official C#...
View ArticleFresh install, stuck in DB upgrade loop
Hello, we’re running into some very peculiar issues trying to get a completely new Matomo installation running. As soon as the initial setup is over and Matomo says the installation worked we land on...
View ArticleWarning archive_main / Warning archive_errors
Hello, I have Matomo installed through Wordpress. I encounter an issue. This morning, I got the message “there is no data for this report” when I filtered the data of the day, and it seemed Matomo was...
View ArticleHow to make Matomo don't consume so much resources?
I have matomo installed on my shared hosting that have limit of 8 php processes, and Matomo eat everything when I’m runing the dashboard. Even small images are run via php. Is there a way for matomo...
View ArticleChrome Desktop is not Tracking
It seems, that Chrome Desktop isn’t tracking after Update to version 4.0.4. Can you see that too? 1 post - 1 participant Read full topic
View ArticleThe plugin WooCommerceAnalytics could not be loaded
The plugin WooCommerceAnalytics could not be loaded as it has missing dependencies: WooCommerceAnalytics requires Piwik <4.0.0-b1. Please contact your Matomo administrator. Well this is a bit...
View ArticleMySQl "goes away" on update
Hi, i am working on updating matomo to the new version. I am using SSH but everytime i get an error “mysql has gone away” at line 172. I think my installation is called a big one… but as it is hosted...
View ArticleUpdate From 3.14.1 to 4.0.4 Fails
(topic withdrawn by author, will be automatically deleted in 24 hours unless flagged) 1 post - 1 participant Read full topic
View ArticleDatabase Upgrade Loop
After updating from 3.14.1 to 4.0.4, I seem to be stuck in a database upgrade loop. The page saying the upgrade is required says: The following dimensions will be updated:...
View ArticleError during the DB update to the last version
(topic withdrawn by author, will be automatically deleted in 24 hours unless flagged) 1 post - 1 participant Read full topic
View ArticleAverage Generation time disappeared in the reporting after update
I upgraded from 3.x to 4.0.4 and after the upgrade it looks like the average generation time of a page isn’t reported anymore. How to solve this problem? 2 posts - 2 participants Read full topic
View ArticleError 500 weiße Seite nach update auf 4.0.4
Hallo, ich habe eben ein automatisches Update von 3.9.x auf 4.0.4 angestoßen. Leider habe ich 2 Dinge zu spät bemerkt. 1. der Browser rief anscheinend eine http-Seite auf statt https und 2. meine...
View Article'SQLSTATE[42000]: Syntax Error Or Access Violation' Error When Installing
Hello! I am receiving a message stating ‘SQLSTATE[42000]: Syntax Error Or Access Violation’ Error when manually installing the latest version of Matomo. What can I do to resolve this issue? Thanks! 3...
View ArticleNo visits recorded since upgarding to 4
Since upgrading to version 4, we have recorded zero visits. I initially upgraded to 4.03, then a couple of days later to 4.04 after seeing the upgrade notice. Since the upgrade no records for...
View ArticleAfter upgrade to 4.0.4 I get "Please specify a value for lastMinutes"
After upgrade to 4.0.4 I get “Please specify a value for lastMinutes” but only on a mobile device (using a browser). Any idea why? 1 post - 1 participant Read full topic
View ArticleYou are currently not allowed to log in
Besides this problem I now have a new one. I can’t log in to my Matomo, I always get a “You are currently not allowed to log in …”. I tried from different computers and devices, with different IPs,...
View ArticleMatomo after upgrade warnings related to running on Windows system
Hello, I’m not sure if this should be called a bug but matomo is trying to perform actions after upgrade without checking if it is runned on Windows. × WARNING:...
View ArticleSegmenting bot visits in log analytics
Hi. I’m wondering if anyone has a practical way to track both probable human visits and bot visits. I’m interested in both and want to view segments for each. Prior to Matomo 4.0, I used a Custom...
View ArticleLocked out of 3.7. Can't get into admin area
Hi All. We have an older instance we are trying to migrate, but cant get into the admin control panel. The stats are all working but no way to login. Thanks Michael 4 posts - 2 participants Read full...
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