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Hello, after we upgrade to new (stable) version 4.0.4 we faces some issues. On some instances we had problems during the upgrade process itself. On other we were forced to upgrade manually, otherwise...
View ArticleSavage upgrade to Matomo 4
Hello, I would like to report something extremely annoying which happened to us a few days ago. We had a Matomo v3.3.x (I think) that we had just migrated from an old server with php 5.6. On php 7 it...
View ArticleGoogle Analytics Import: "The developer hasn’t given you access to this app"
Hi, I’m trying to import my Google Analytics data into Matomo plugin on my wordpress site, following this guide: https://matomo.org/docs/google-analytics-importer/ I’ve followed all the steps up to...
View ArticleLog imports suddenly slowing down
Hi, I have a weird problem where the log imports on one of our sites over night has slowed down from around 450-600 records/sec to about 9-10 records/sec on average. We are in the process of migrating...
View ArticleReal-time Map - There is no data for this report - after 4.0 update
There are no errors in the logs and the locations are accurately displayed in the visitor log. I use IP2location. This happened after the 4.0 update 1 post - 1 participant Read full topic
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Same visit entry split into 2 different entries
Same visit entry split into 2 different entries. What causing this error? 1 post - 1 participant Read full topic
View ArticleMatomo 4.0.4 - problem with converting tables to utf8mb4
Hello We have updated our matomo 3.x installation to new version 4.0.4 - looks like it’s all going well, but update tables to use utf8mb4 have problems. this is looks like this Starting the database...
View Article4.0.5 issues with Actions and Goal plugins (unknown columns)
I updated to 4.0.4 (and to 4.0.5) today (successfully run the DB update routine via console), anyway I had to disable the Actions plugin, as the following error is displayed on dashboard: Mysqli...
View Article4.0.5 issue with GeoIP2 Core plugin
If I enable the GeoIP2 core plugin on Matomo 4.0.5 and try to access the system check page on backend afterwards, I get the following error: A fatal error occurred The following error just broke...
View Articlepaq.push(['forgetUserOptOut']) not working after Update to 4.0.X
I am using Matomo _paq.push([‘requireConsent’]) method. After user gave consent, I enable Matomo with paq.push([‘forgetUserOptOut’]). This worked perfectly until the upgrade to 4.0.X (not exactly...
View ArticleUpgrade progress "numbers" misleading
Hey, I’m upgrading from version 3.14 to 4.0.5 already more than 20 hours. Database upgrade progress numbers seems to be wrong, for example : Executing ALTER TABLE piwik_log_visitMODIFY...
View ArticleMatomo on Synology DS720+
Hello to all, I am trying to install Matomo on my Synology DS720 +. The system check passes successfully. I’m stuck at the database settings. I have the following error: Error connecting to database...
View ArticleMatomo Upgrade 4.0.0-b1 failed
Hello, our upgrade (3.14.1 --> 4.0.0) failed after 40 minutes and now we can’t login anymore. The upgrade failed at: ALTER TABLE piwik_log_link_visit_action ADD COLUMN search_cat VARCHAR(200) NULL,...
View ArticleCountries not available for segmentation
Hi, I’m trying to create a segment with a specific country but it’s not available in the dropdown list after choosing country as dimension, and I can’t search for it either. Does anyone know what’s...
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Geolocation missing DBIP/GeoIP2 (PHP) option
Until now, we used the Geolocation Provider “DBIP / GeoIP 2 (Php)”. Suddenly, assuming due to a former update, this option has disappeared Bildschirmfoto vom 2020-12-11 15-15-44842×678 61.6 KB, and...
View ArticleVersion 4.0.0 Upgrade Problem
After upgrading to v4 I received the following error message on the dashboard The plugin DisableTracking could not be loaded as it has missing dependencies: DisableTracking requires Piwik <4.0.0....
View ArticleAnmeldung nicht mehr möglich 4.0.5
Hallo, habe gestern die aktuelle Matomo 4.0.5 installiert über den automatischen Update-Modus. Danach war keine Login-Seite mehr möglich - Error 500. Nach einigen Recherchen habe ich das aktuellste...
View ArticleIntegration onclick and Matomo
Is it possible to add goals and integrate official GTM onclick element also within Matomo categories like: onclick=“ga(‘send’, ‘event’, ‘Menu’,‘Support’, ‘Contact Us’);” Can be the same onclick which...
View ArticleIssue setting up Mobile tracking
Hi, I am having trouble getting the tracking working with Android. It’s working fine with web, and I can see page views and events come through in real time on the dashboard. However on my android...
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Matomo 4.0.5 upgrade crashed the server with too many 'max_user_connections'
I was trying to update to Matomo 4.0.5 in a self hosted server by clicking the button “Continue to Matomo”. matomo1622×2075 207 KB It crashed the server with too many ‘max_user_connections’ active...
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