About the message "Only an Administrator or a user with Super User access can...
Hi all, I read this message “Only an Administrator or a user with Super User access can manage Goals for a given website” when a “view user” see the Goals page. But actually it’s not necessary to have...
View ArticleArchive_main errors
Hi guys, we face archive errors and don’t know why. Here ist the report of the troubleshooting. Matomo Archive Warnings: 'Got invalid response from API request:...
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Analytics import fail
Hi I started the import procedure a few months ago but it reports the error below and I don’t see any data in the dashboard. What can it depend on? 1 post - 1 participant Read full topic
View ArticleBug custom dimensions
Hi. I have an issue when I try to set a custom dimension. The issue only occurs in Chrome and Firefox (edge and safari seems ok) I got this error in console ERROR Error: Uncaught (in promise):...
View ArticlePython version required by Matomo
Hello Matomo teams! This link says that Matomo requires Python version 3.5 or later, So is it guaranteed to work with Python 3.9? 1 post - 1 participant Read full topic
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Regularly delete old raw data - settings can't be safed
If I check the box # “Regularly delete old raw data from the database” in “Privacy/ Anonymize data”, first it works: Delete logs older than (days) appears and I can define “90 days” SAVE , it seems it...
View Article"Access denied for user...."
Hi, when i enter in Matomo panel i get this error: WP DB Error: [1044] Access denied for user ‘XXX’@‘localhost’ to database ‘XXX’ SQL: CREATE TEMPORARY TABLE...
View ArticleWeb server blocks IP after using update request button
Shortly after pushing the update request button, the following failure note appears: “Oops… während der Anfrage ist ein Problem aufgetreten. Möglicherweise war der Server temporär überlastet...
View ArticleExporting web site data from one server into another existing Matomo instance
I want to export site data from one Matomo instance into another existing Matomo instance with the https://plugins.matomo.org/Migration plugin, exporting from one servers database into another servers...
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Not able to load matomo.js on website due to SSL error
I’ve installed matomo using docker and completed all setup steps. Also I’ve enabled SSL in the cofig file under the path /var/lib/docker/volumes/matomo/_data/config/config.ini.php [General] salt =...
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Help, login Matomo
Hello I’m trying to log in and I get the following error, can you help me? Error : The form security failed because of invalid origin. If you previously connected using HTTPS, please ensure you are...
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Unable to delete Users as Super User
Hello, we are currently unable to delete Users in our Matomo instance. It prompts to enter a password and when we enter the correct password (checked many times) it still says “The current password...
View ArticleStrange opt-out issues
We are experiencing some strange issues with the Matomo opt-out. We have integrated the Matomo opt-out on our privacy policy page. As soon as a visitor visits this page, he is automatically opted out....
View ArticleImport_logs.py Apache Error logs
Hi Just set up 4.12.3 started importing previous log files, access logs are set to combined in Apache conf and they import no problem, error logs are throwing an error: “Fatal error: cannot...
View ArticleDatabase error, trying to create tables from 2015-2016
Not sure why Matomo is trying to create tables from 2015-2016. I only have site data for a few months now. [14-Nov-2022 15:51:27 UTC] WordPress database error Table ‘wp_matomo_archive_numeric_2016_01’...
View ArticleSome Websites doesn't track (Cloudflare App)
Hi there, I’m using on-premise Matomo Host with multiple websites. all of them are connected with Cloudflare DNS. Websites and Matomo Installation are on the same shared host with SSL conneced. As...
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Google Analytics Importer "
I’m using the Google Analytics importer plugin version 4.3.5 Everything works fine up to the point where I get redirected to Matomo after authorising the importer. I get this error message: I’ve came...
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Blank screen after update
Hi, after my update a few days back (haven’t updated the website for a while) I get a blank screen when opening Matomo. The data on the dashboard of WP is shown correctly. I only have some basic menu...
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Mysql database disk usage is full . it shows HTTP ERROR 500. what else I can...
I think it causes the HTTP ERROR 500 on my matomo site. This page isn’t working h7n.me is currently unable to handle this request. HTTP ERROR 500 is there anything I can try at the moment without...
View ArticleHow long is raw data available for retrieval via the API
Hello everyone, I am wondering how long the raw data is available and can be trerieved through an API. There must be a time limit for stored datat beeing available. I tried searching for this in the...
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