How to make Matomo's tracking work with AJAX calls
We would like to track the visitor behaviour on our website when visitors are using the filters and search feature on a Toolset View block (Wordpress Toolset plugin). If visitors use the filters or...
View ArticleIp address blocked after opening matomo
Hi, when I am using matomo my ip address is blocked by the server. It happens, when I open this urls (examples):...
View ArticleHow to track my form when not redirecting to thank you page
Hi, We use the free plugin ‘matomo for wordpress’ and it works perfectly. The only thing we can’t do is track an event when a user fills in the contact form. Matomo’s manual states that forms are...
View ArticleImporting from GA4 to Matomo Cloud - Status Killed
Hi All, I am using matomo cloud, I am importing data from GA4 to matomo, I’ve setup everything according to the guide you have in the matomo website, but the job keeps getting Status= “killed” after...
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Polynesie | err_too_many_redirects
Hello everyone, I have a problem with data not coming up in our self-hosted installation on our server in France O2Switch. All client sites in Polynesia where the tracking code is installed have an...
View ArticleError while upgrading database (4.4.1 -> 4.12.3)
Hi, I tried to upgrade my Matomo installation from version 4.4.1 to 4.12.3. After extracting files, Matomo asked me to upgrade database, which I did using console core:update command line. I got this...
View ArticleHelp; Hack/Malware in Matomo file
Hi! I am new here and hope some one can point what to do. I have site scanner service by hosting company and it detected following hack/malware:...
View ArticleLong loading of any matomo page
Very long loading of any Matomo pages (from a minute to 5). Sometimes I get 502/504 http errors, but this behavior is not predictable. Often before problems I see a log: Unable to fetch site type for...
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Recommanded private directories
Hi, I have just installed matomo on my Synology NAS. Matomo 4.12.3, MySql 10.3.29-MariaDB, PHP version 7.4.9. All is almost right except a critical error on recommanded private directories : So I...
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Can't create a new tag... Error: Matomo Configuration: A value needs to be...
Hello, I’ve got a brand new installation of Matomo which is tracking page views and standard metrics. I am now setting up tag manager to track events. I’ve made a container, but I can’t create a new...
View ArticleGoogle Analytics Importer: Error
Hi everyone I hope someone can help figure out how we can solve this error when trying to run a Google Analytics import. The error is: error Error Message: Error on day (unknown), WP DB Error:...
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Twice Record and Not Updating
Hello, I’ve two problems. First: My records mostly recording twice as you can see in screenshoot. Second: I can’t update Matomo. A fatal error occurred The following error just broke Matomo (v4.10.1):...
View ArticleMatomo only displaying real time visits
Hi ! Thank you by advance for you help ! I installed Matomo on-premises on AlmaLinux 8.6. Database is on mariadb 10.3. There are no reports on the Matomo interface, it shows only real time visits. So...
View ArticleDB-error - Matomo not working
Hello! This is my first post - so please bear with me if I do anything wrong here in the forum ;-). I have the following problem. I have successfully installed Matomo on Premise in my...
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Channel types report - row evolution
I’m running matomo 4.2.1 and experiencing an odd behaviour when trying to show the graph in the Channel types report (Acquisition > All Channels). Let’s say the total visits is 100K and it has...
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GA Migration problem
Hello, I run into this error with the Google Analytics Data import. Can somebody help me with this? thank you Luca 1 post - 1 participant Read full topic
View ArticleEnabling delete_logs_enable
Hi, in my matomo_options table I have delete_logs_enable = 1 and delete_logs_older_than = 30. But when I go to Anonymize data part of admin ui, the Regularly delete old raw data checkbox is unclicked....
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Campaign names view only shows zeroes for 'Goals metrics'
Hey there, I now my goal tracking with revenue is working, I want to see how our campaigns are performing. However, all the goal metrics are empty in the table at Goals > Overview > Goals by...
View ArticleOAuth JSON error for Google Analytics Importer
I’ve followed the directions to set up an OAuth instance in Google Cloud and successfully downloaded my json token. The redirect URI is internal, tunneled because I’m attempting to set up a Mautic...
View ArticleAcquisition > Websites, WEBSITE PAGE hierarchical report has wrong segmented...
During one visit, if a visitor opens another tab and browses an external site and then re-enters the site from that link, the URL of the external site will be displayed in the WEBSITE report as a...
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