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How to get the first visit time of a unique visitor?
I use matomo on-premise, And recently I found a problem. There are some visitor that do not have their first visit data in table matomo_log_vist. all of their visit data show that visitor_returning =...
View ArticleWrong URL to matomo in update notification emails
Hi there, I run a couple of Matomo instances and I noticed something strange about the update notification emails they send: A few of the Matomo instances add a spurious “www.” to their host name in...
View ArticleIssues with Managed Databases at Digital Ocean
Hello there! We’re running Matomo in Digital Ocean using their Managed Database service. We’ve had several service outages over the last few days where something in one of the tables becomes corrupt...
View ArticleMediaAnalytics error message
Hello , We’re on the latest version of Matomo as of this morning and we’re seeing these in the logs of the report processors: INFO [2022-12-08 23:08:51] 8304 Error: Got invalid response from API...
View ArticleNGINX + Matomo + wrong password
Hi, short question, may someone can give me a hint. my matomo installation redirects badly when someone is pasting in wrong credentials. Actually this should be led to a “wrong password” page in...
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Many visits combined under one visitor ID
Hi, I have integrated matomo in the cookie-less tracking on my website. Unfortunately, a lot of individual visitors are grouped under one visitor ID. This creates visitor profiles with more than 500...
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No data report since last Friday : Data archiving fails
So when the data archiving process is run, we are getting an odd error. When we run the update manually with this command /usr/bin/php8.1 /home/stats/public_html/console core:archive...
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Queued Tracking plugin not working fine
Hi experts! I am using Queued Tracking plugin with Redis. Here is my test page on which tracking pixel is being executed fine. The request to Matomo showing 200 ok status code, but still I am not...
View ArticleFatal error: Allowed memory size of 536870912 bytes exhausted (tried to...
Hello, I am getting the following error when viewing the ‘Behavior’ → ‘Pages’ tab. Specifically this happens when viewing a Period “Date Range”. The range to be a prior week (ex: From: Nov28, 2022 -...
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Inconsistent number of events by User ID and total number of events
Hi there, I am trying to produce a report using Matomo API. The report is supposed to show events by user id. User Id is sent to Matomo as a url parameter. User Id is set as a custom dimension. But...
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Consolidating Multiple Visits with Unique IP Addresses
I’m trying to track a visitor from 1st visit through conversion, however, within a few hours there can be several separate log entries from the same IP address making it tedious to track. Is this...
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Movers and shakers widget character encoding
Hi, the dashboard widget “Movers and Shakers” has a character encoding issue: Daniel 1 post - 1 participant Read full topic
View ArticleCookie consent given and not given Segment
Hi, we have some problems with segmenting visitor by cookie consent given or rejected. We follow the tutorial...
View ArticleError Unserializing During CRON Archive
Matomo V 4.13.0 MySQL version: 10.3.36-MariaDB-0+deb10u2 PHP version: 8.1.13 Since a recent PHP update we are now getting these errors after cron runs every hour: PHP Deprecated: Function...
View ArticleWhat causes the Matomo Database Version to leap ahead of Matomo Codebase?
My Matomo instance is: A docker container running the 4.12.3 Matomo image. The container accesses an AWS RDS Database to CRUD data. I got an error today saying that the database code had shifted to...
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A failed result view with filter visits
I am apply this recommendation https://matomo.org/faq/new-to-piwik/faq_137/ But i have this error " Oops… there was a problem during the request. Maybe the server had a temporary issue, or maybe you...
View ArticleNo processing of the access_log
Good morning Recorded a new website yesterday and did a test visit using 4g which normally gives a visitorhit. That didn’t happen. Then i started looking and since Tuesday around 14:00 processing has...
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Uncaught SyntaxError: redeclaration of let categoryInfo
We just got this error in our browser: Who can say something about this, is this currently a bug in Matomo or an error on our part? 1 post - 1 participant Read full topic
View ArticleTracking public IPs
Hi. I’m using Matomo on-premise server to track a mobile (react-native) app. The issue I have is that all users have private IPs. This leads to other implications, like IP DB not working correctly and...
View ArticleCRON Job: Variants Appear The Same
I have seen 2 variations of the archive cron job. They both seem to be the same but are expressed differently. Which one should we be using? #1 php /path-to-matomo/console --matomo-domain=example.com...
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