Failed to open stream: Connection timed out
It seems like our Matomo system suddenly has problems connecting to Matomo home. If I enter the system with the admin user almost every click takes 1 minute to respond. I thought of a major problem...
View Articlesquizlabs/PHP_CodeSniffer - fails in Composer.phar
I think the composer.lock file needs to be updated. It keeps failing on: squizlabs/PHP_CodeSniffer “https://github.com/squizlabs/PHP_CodeSniffer.git” I’ve considered simply deleting this line from...
View ArticleProblem 3.0.3 to 4.1.1 upgrade, I can’t get past the Database Upgrade...
Hello, On my personal Joomla site, I wanted to update Matomo in 1 click, from version 3.0.3 (Piwik) to the latest version 4.1.1 I have set write permissions (777) on main folder and subfolders. I...
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Can only see Visits in Real-time
Hello, first time user on this forum. I have loved Matomo as it has provided a secure and free alternative to Google analytics. However, ever since I have installed it I have not been able to see...
View ArticleFatal error with Wordpress WP-Matomo Integration plugin
Hi everyone, I had a fatal error using the WP-Matomo Integration plugin: Fatal error: Access level to Piwik\Plugins\Actions\Columns\ActionUrl::configureSegments() must be public (as in class...
View ArticleError message when managing goals
Hi, When I want to manage goals and ad new once, I always get the message bellow: ‘Oops… there was a problem during the request. Maybe the server had a temporary issue, or maybe you requested a report...
View ArticleAuthorisation of Google Analytics Importer fails: “Could not verify the...
Hello, I have been following this guide in order to setup the google analytics importer. Everything went smoothly until it came to actually authorising the importer. After clicking the “Authorise”...
View ArticleLDAP 4.3.0 not working after matomo upgrade
We are upgrading Matomo from 3.14.1 to 4.1.1 and upgrading LoginLDAP plugin from 4.0.7 to 4.3.0. When I do a user sync at the command line, every entry has the following warning....
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Bad Request error during Analytics import
I am encountering the following error message during a Google Analytics import, using Matomo Cloud: Error message: Error on day (unknown), { "error": "invalid_grant", "error_description": "Bad...
View ArticleNo data through goals
After succesfully implementing different tags and triggers, I went on to instal some goals in the dashboard. I made a couple of goals and connected those to URL’s and tags. After a while I went to...
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How can I solve this?
Hi, I’m having the “Oops… there was a problem during the request” all over my matomo installation. After following your guide, I checked my server, and this is the error I have in my log every time I...
View ArticleNot showing data in dashboard. Am I doing something wrong?
Hello. Let’s say I have a domain abc[dot]com and I want to track that. I am using django for backend. And in cpanel, even in django, we can open files located in public_html (cpanel) without any...
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Problem updating from Matomo 3.5.1 to 4.1.1 version
Hello, I’m having problems updating the version of the Matomo installation I have on a server. I perform the procedure that is documented step by step: Make backup of the database and files Put in...
View ArticleDeviating Visit count results of two different API calls
Hi Matomo Team! We are using Matomo 3.14.1 at different customer sites, and we recently stumbled upon a deviation of result counts of two different API calls, which we could not explain even after...
View ArticleIssue with tracking in specific port in localhost
Hey, I am trying to track my website that is running on localhost:8082. I have given the link with the port number in website management, but Matomo is only tracking the page when opened using default...
View ArticleArchiver process 'stuck' on Tasks.purgeInvalidatedArchives
Hi, We have an issue with archiving where it’s locked up (but doing something, I think) on the purgeInvalidatedArchives task. The last entry in the archive log (it’s even running at vvv / DEBUG level)...
View ArticleCustom Dimensions dont find database table
Hello together, when i want to access some dimension in matomo v3.9.1 (Plugin: custom dimensions v3.0.2) i get following error message: SQLSTATE[45S22]: Column not found: 1054 Unknown column...
View ArticleMatomo On-Premise Geolocation issue
Am using matomo onpremise version 4.1.0. Before Geolocation setup it was showing all the users from United States in the Location tab under Visitors. After a period of time i have done setup of...
View ArticleCore:archive not working after Matomo 4.1.1 / PHP7.4.9 Upgrade
Hey! I recently upgraded my matomo from 3.13. to 4.1.1. and also had to upgrade my php version from 7.2. to 7.4.9 to make matomo run on the server. Since this upgrade my core:archive job is not...
View ArticleHow can I remove Matomo?
Hallo to everyone, I would like to know how I can remove Matomo from a site. On the net I find a lot of documentation on installation, configuration etc. but nothing about removal. Can anyone kindly...
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