Live Visitors working, but all reports empty
Hi all, I installed the latest version of matomo yesterday and it worked fine. I could see live visitors and reports and all. But coming back this morning, only live visitors are working. All other...
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CRON not executing hourly/daily
Hi all, I’m experiencing some issues on running CRON for Matomo. I’m running two setups. One in a Compute Engine in Google Cloud with Debia Linux. Other is running Ubuntu via Kamatera. Both setups...
View ArticleArchive CRON Task Errors - Audit error net::ERR_CERT_COMMON_NAME_INVALID
I am getting the following error post moving my install to a new server: ERROR [2023-01-11 00:09:59] 15697 Audit of https://3.105.71.52/ failed: Runtime error encountered: Lighthouse was unable to...
View ArticleCannot declare class Piwik\Plugins\
Hi, i have installed Matomo 4.13 on a managed Server (freebsd with Apache). Sometimes i get an error for some Plugins. For example: Fatal error: Cannot declare class...
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Matomo reporting less conversions than our 'official' statistics. Why are...
Hi there, my company uses Matomo to track lots of things, including purchases/conversions on our site. However, consistenly Matomo reports roughly 10 less conversions per day than the official stats...
View ArticleModule : Performance Audit
Hello, I using docker, i installed node but this module doesn’t work, these the code that add at the end of my docker-compose : node: image: node:10.18.0-alpine volumes: -...
View ArticleChrome displaying RED screen saying "Deceptive site ahead"
I am running on Matomo 4.13.0. A couple of days ago all my websites that I track started getting a red screen saying “Deceptive site ahead”. By removing the Wordpress Matomo plugin the site was ok. I...
View ArticleeCommerce tracking for WooCommerce
Hey, I set up Matomo using Wordpress plugin WP-Piwik - https://wordpress.org/plugins/wp-piwik/ and it’s been tracking the visits correctly. However, I would like to have the eCommerce data and...
View ArticleHow to confirm if a report has been archived?
Hi, how can I confirm that reports have been archived and old logfiles can be deleted? I have a cron running, also archiving should be done with generating reports in the browser. But I am not sure if...
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CoreVisualizations $siteSummary is deprecated - Matomo 4.13.1
Hello, I’ve got this error when I upgraded to 4.13.1 since I’m passed on PHP 8.2. WARNING: /plugins/CoreVisualizations/Visualizations/HtmlTable.php(293): Deprecated - Creation of dynamic property...
View ArticlePhp erros after migration to 4.1.13.1
HI, My matomo was working fine and I decided to run the upgrade to latest version using automatic upgrade. I am getting now many errors : WARNING: /core/DataAccess/ArchiveWriter.php(102): Deprecated -...
View ArticlePHP 8.2 Depreciated Features on Ver 4.13.1
WARNING: /plugins/BotTracker/Reports/GetTop10.php(30): Deprecated - Creation of dynamic property Piwik\Plugins\BotTracker\Reports\GetTop10::$subCategory is deprecated - Matomo 4.13.1 - Please report...
View ArticleArchiver: 'The page you are looking for cannot be displayed because an...
Hi Community, We have just upgraded our Matomo installation (our test instance only, so far) from version 3.13.5 to version 4.12.0. We are running in Azure App Service (Microsoft-IIS/10.0) Matomo...
View ArticleThrowing warnings with PHP 8.2 and Matomo 4.13.1
A fatal error occurred The following error just broke Matomo (v4.13.1): Maximum execution time of 30 seconds exceeded in C:\Apache24\htdocs\matomo\core\FileIntegrity.php line 209 2 posts - 1...
View ArticleTimeout issue when running "Diagnostics - System Check"
Hello, I have been experiencing a timeout issue on my Matomo installation when running the “Diagnostics - System Check” after 60 seconds, even though I have set max_execution_time and max_input_time...
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Users unable to login
Hi, as of a few days ago, out of the blue, we have started having trouble logging in to our self-hosted Matomo. I thought it was an LDAP thing, but we added some users without using the LDAP, and they...
View ArticleArchiving error : PHP Fatal error: Failed opening required...
Plugin Matomo for WordPress, last version Tested with PHP 7.4 WP 6.1.1 and PHP 8.0 WP 6.1.1 The archiving of reports has not been working for a few days. Completly uninstall and reinstall the plugin...
View Article"curl_exec: HTTP/2 stream 0 was not closed cleanly" error during archiving
Starting 5 days ago cron archive job fails every time. Each individual archive request fails with this message below. Cron job has not been changed recently, no obvious environment changes recently:...
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Wrong data on a segment with different date ranges
Hello, On a specific segment, from 12th of September 2022 to 18th January 2023, I’ve got 104 total page views. On the same segment, from 1st of January 2023 to 18th January 2023, I’ve got 124 total...
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Security scan of Matomo 4.13.0 results in several vulnerabilities - Need support
Hi Matomo team, Interested to proceed with Matomo product, upon scanning the matomo 4.13.0 on-prem-edition with Sonatype for security, several vulnerabilities were identified. Major one being the...
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